Service Support

We offer full support for all arcade game machines, including installation, maintenance, and troubleshooting, ensuring your arcade machines stay in top condition.

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Jiami Games Technical Support — Keeping Your Arcade Machines Running

Jiami Games provides reliable technical support to ensure smooth operations from design to implementation. Our experinced team of engineers and machine-assembling staff is always ready to provide online guidance, assistance and maintenance training videos for helping customers operate the equipment. Moreover, we provide regular software updates and system optimizations to ensure the equipment performs at its best.Jiami Games provide technical support to help customers maintain long-term operation.

🔥 Advantages

Why Choose Jiami Games—Service Advantages

We prioritize our clients’ success by offering tailored solutions, fast support, and reliable after-sales service. Partnering with Jiami Games means smooth operations and consistent performance for all your arcade and prize machines.

Keep up with developing the newest trend of arcade game machines.

We have a professional arcade game development team and Market Research Team.We keep noticing what is the hottest arcade game machines in the market. Then we could make a new one with the best cost-effectiveness.

Custom Branding

Enhance your brand’s identity with custom branding. We offer personalized design options, including custom colors and logos, to match your brand’s theme.

Warranty Support

We offer a 1-year warranty and extended options. In case of issues, we’ll provide quick repairs or replacements to keep your equipment running smoothly.

High-Quality Materials & Safety

Our products are made with durable, high-quality materials and meet international safety standards that apply to CE Certificates.

End-to-End Project Management

From design to installation, we manage every aspect of your project, ensuring a smooth and efficient experience from start to finish.

Maintenance & Support Packages

To enhance our arcade game machines product life cycle,we keep the basic spare parts of the game machines in stock, such as the game board, power box, switch, coin acceptor, and game buttons. When a game machine has a problem, we will deliver to spare parts by air and make a solution as soon as possible.

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🔥 Services

Pre-Sales Service

At Jiami Games, we provide comprehensive pre-sales support to ensure your project runs smoothly from the start:

01. Consultation & Needs Analysis

Our team works with you to fully understand your project requirements, site specifications, target audience, and budget.

Customized-Solution-Proposals - Jiami Games

02. Customized Solution Proposals

Based on your needs, we design personalized solutions and provide multiple options for your approval.

03. 3D Visualization & Conceptual Designs

We offer 3D renderings and detailed conceptual designs that allow you to visualize the final product before production begins.

Site-Surveys-&-Feasibility-Studies - Jiami Games

04. Site Surveys & Feasibility Studies

For large-scale projects, we offer drawing layouts to show how to place the machines to ensure the best design fits your location.

05. Comprehensive Quotation

We provide clear, detailed, and transparent pricing, including installation, transportation, and any other additional services.

06. Regulatory Guidance

We assist in ensuring compliance with local regulations and safety standards relevant to your country or region.

Customization Service Support

Jiami Games is good at offering tailored solutions for every project. Our customization services are designed to create unique and effective play spaces:

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Tailored Design & Layout

Whether you need a customized theme park, playground, or play structure, our design team creates bespoke layouts that meet your space and aesthetic preferences.

Non-Standard & Theme-Based Solutions

From outdoor adventure parks to indoor naughty castles, we specialize in designing non-standard and theme-based amusement solutions for all kinds of locations.

Material & Color Selection

We work closely with clients to select the right materials, colors, and finishes to match your desired look and feel, ensuring a cohesive brand presence.

Equipment Personalization

Whether it's custom play elements, safety features, or interactive elements, we can customize equipment based on your specific needs.

Prototype Testing & Feedback

Before mass production, we provide prototype models for your approval. You’ll have the opportunity to test and provide feedback to ensure everything is perfect.

During-Sales Service

Jiami Games ensures a seamless experience throughout the production and delivery phase with our proactive during-sales services:

✅ Continuous Communication: Throughout the production process, we keep you updated on progress, addressing any concerns or adjustments you may need.

✅ Quality Control: Our in-house quality control team closely monitors every stage of manufacturing to ensure that your order meets the highest standards.

✅ Pre-Delivery Inspection: Before shipment, we conduct a thorough inspection of all products to ensure they meet your specifications and are in perfect condition for delivery.

✅ Custom Product Adjustments: If any changes are needed during production, we offer flexibility to adjust designs, materials, or features to suit your final requirements.

✅ Delivery Scheduling: We work with you to arrange an optimal delivery schedule that fits your project timeline and requirements.

✅ Installation Preparation: We ensure all installation materials, tools, and manuals are ready and available before delivery, enabling a smooth on-site setup.

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After-Sales Service

Our commitment to customer satisfaction extends far beyond installation. Jiami Games provides robust after-sales support to ensure your investment performs optimally:

✅ 24/7 Customer Support: Our dedicated customer service team is available to assist with any issues or inquiries you may have after installation.

✅ Warranty & Repairs: We offer comprehensive warranties on our Arcade Game Machines, and if any issues arise, we handle repairs quickly and efficiently.

✅ Maintenance & Care Guidance: We provide maintenance training and manuals to ensure your team can properly care for the equipment, maximizing its longevity.

✅ Spare Parts Supply: We maintain an extensive stock of spare parts to ensure quick replacement in case of wear or damage.

✅ Equipment Updates & Upgrades: As new features become available, we help you integrate them into your existing setup, enhancing your attraction’s value.

✅ Feedback & Continuous Improvement: We actively seek feedback to ensure our products and services meet or exceed your expectations, continuously improving based on customer insights.

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🔥Comprehensive Technical Help

Reliable Technical Support for Your Arcade Game Machines

Our commitment to delivering high-quality products goes hand-in-hand with providing excellent technical support to ensure smooth operation and long-term performance:

☑ Design & Engineering Consultation

Our engineering team is available to discuss technical details, including load-bearing capacities, safety features, and customizations to meet specific needs.

☑ Installation Support & Guidelines

We offer clear, step-by-step installation manuals and on-site guidance to help your team efficiently install the equipment.

☑ On-site Technical Assistance

For large-scale or complex installations, we can arrange for our technical experts to visit the site and provide on-the-ground support.

☑ Remote Assistance

If you have technical issues or questions, our dedicated support team offers remote troubleshooting to ensure the systems run smoothly.

☑ Ongoing Maintenance Training

We provide training for your maintenance staff to ensure they are equipped with the knowledge to maintain the equipment long-term.

☑ Software & Control System Support

For projects that involve technology (e.g., interactive play elements), we offer technical support for control systems and software.

Service Commitment & Customer Assurance

✅ Quality Guarantee: We guarantee that all our products are manufactured to the highest standards and will be free of defects under normal use.

✅ Customer-Centric Approach: Our goal is to exceed customer expectations by providing reliable products, responsive service, and personalized solutions.

✅ Full Transparency: We provide clear and honest communication throughout the process, from initial consultation to post-installation support.

✅ Timely Delivery: We commit to delivering your order on time, as per the agreed-upon schedule, and keeping you informed in case of any delays.

✅ Comprehensive Warranty: All our products come with a comprehensive warranty, ensuring peace of mind for the duration of the coverage period.

✅ Satisfaction Guarantee: If you are not fully satisfied with the final product, we will work with you to resolve any issues promptly and fairly.

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Logistics & Customs Clearance Support

Jiami Games has professional logistics and customs clearance brokers. Their services ensure your arcade game machines are delivered efficiently and safely:

✅ Global Shipping Network: We partner with reliable global logistics companies to ensure timely delivery to any country or region.

✅ Customs Clearance Assistance: We handle all necessary customs paperwork and procedures, ensuring smooth customs clearance at the destination.

✅ Shipping Tracking: We provide real-time tracking information so you can follow the progress of your shipment until it arrives at your doorstep.

✅ Packaging & Protection: We ensure that all equipment is carefully packaged to avoid any damage during transport, using materials that meet international shipping standards.

✅ Duty & Tax Guidance: Our team can provide advice on any potential customs duties or taxes that may apply in your region, helping you plan your budget effectively.

✅ On-Site Delivery Coordination: We coordinate with local delivery services to ensure that your products are safely delivered and unloaded at the installation site.

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🔥 Service

Jiami Games Comprehensive Service — Supporting Your Arcade Business

Jiami Games provides a full range of services, from initial consultation to post-installation, ensuring that your amusement project runs seamlessly throughout its lifecycle:

One-Stop Solution

From design to manufacturing, shipping, installation, and after-sales, we offer a full-service experience. You only need to work with one point of contact for all stages of the project.

Logistics & Delivery Management

We handle all logistics, ensuring on-time delivery, proper packaging, and safe transportation to your site.

Installation & Setup

Our professional installation team ensures that your equipment is properly installed according to international safety standards. We take care of the entire process.

Maintenance & Warranty

We offer a comprehensive warranty and maintenance plan, ensuring long-term quality and support for all our products.

Upgrades & Improvements

We continuously innovate and offer upgrades for your amusement equipment. Whether it's improving safety features, adding new interactive elements, or expanding your park, we are here to help your business grow.

Dedicated Account Manager

Each project is assigned a dedicated account manager who ensures that your needs are met every step of the way, providing personalized attention and support.

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🔥 FAQs

Frequently Asked Questions

Our FAQ covers products, customization, quality control, and after-sales support.
If you still have questions, please contact us.

FAQs

What types of customers does Jiami Games serve?

We serve a wide range of clients, including entertainment centers, shopping malls, theme parks, family entertainment venues, and arcade operators worldwide.

Can I customize the arcade machines to fit my brand?

Yes, we offer full customization, including logo placement, machine color, game software, and even the language on the machine, based on the order quantity.

How many players can play the game at once?

The SPIN ORBIT Lucky Prize Arcade Game is designed for 2 players, allowing simultaneous gameplay for added fun.

What is the prize system like?

The prizes are diverse, with different colored balls corresponding to rewards in varying prize tiers, catering to a wide range of player preferences.

FAQs

How does Jiami Games ensure product quality?

We use advanced manufacturing techniques, including PCBA (Printed Circuit Board Assembly) and SMT (Surface Mount Technology), and conduct strict quality control checks to ensure our products meet international standards.

Can I customize the arcade machines to fit my brand?

Yes, we offer full customization, including logo placement, machine color, game software, and even the language on the machine, based on the order quantity.

Where is this arcade game machine suitable for placement?

It is ideal for high-traffic locations such as children's playgrounds, family entertainment centers, amusement parks, shopping malls, cinemas, and tourist attractions.

What types of customers does Jiami Games serve?

We serve a wide range of clients, including entertainment centers, shopping malls, theme parks, family entertainment venues, and arcade operators worldwide.

🔥 Contact Us

Get in Touch with Jiami Games

If you have any questions or require assistance, fill out the form, and our support team will get back to you promptly to resolve your issues.